Introduction

This Refund Policy outlines when refunds are evaluated and provided. We aim to ensure fairness while upholding service quality.

Refund Criteria

Refunds may be issued for billing errors, duplicated payments, or service interruptions verified as technical failures. Other situations are assessed individually for transparency.

Non-Refundable Cases

Digital goods, services, or completed work may be non-refundable upon delivery. Users are encouraged to review descriptions before purchasing.

Refund Requests

To apply for a refund, submit a written request with transaction details and issue description. Reviews and responses are prompt. Approved refunds use the original payment method.

Partial or Conditional Refunds

Partial refunds for unused services or conditional refunds are managed case-by-case.

Resolving Disputes

Open communication, supported by documentation, is encouraged for dispute resolution for fair outcomes.

Refund Processing

Approved refunds take 5–10 business days, subject to financial institutions’ processing times.

Refund Limitations

No refunds for service misuse, fraud, or Terms violations. Final decisions are communicated clearly.

Policy Amendments

This policy may change periodically, with updates posted here.